Emergency Assistance

Out of Hours

If you need assistance Out of Hours,

please call 0121 450 9270 (Opt 1 Flights / Opt 2 Hotels)

press option 1 – Any disruption to your flight including cancellations .

press option 2 – Resort issues with regards to land or transfer arrangements. 

or E-mail: outofhours@jtatravel.co.uk

Our normal hours of operation are 09:00 – 18:00 Monday – Friday, 09:00 – 17:00 Saturday, and closed on Sunday. Bank Holidays we are open 10:00 - 16:00. 


This number is for emergencies only and not general support.

Emergencies include:

  • Passengers stuck at the airport
  • Passengers out in resort who need urgent assistance
  • An emergency with a customer who is travelling within the next 48 hours
  • Failed web bookings

Emergencies do not include:

  • Amendments to bookings
  • Administration queries & reservation enquires
  • Make amendments, add transfers and request wheelchair assistance
  • Retrieve your invoices
  • Retrieve, book and resend a quote
  • Resent documentation and view ATOL certificates


If you call the Out of Hours number and it is classified as a non-emergency under the above guidelines, a charge of £25 will applied to your agency.